After closing a majority of its branches three months ago, ADT announced this week that it will exit the residential solar business completely.
“The decision to exit solar operations was made after careful deliberation, and we expect this strategic action to drive substantial operational and financial benefits to ADT,” said ADT Chairman, President and CEO Jim DeVries. “We want to acknowledge and thank our employees, partners, and customers as we work through this transition.”
ADT will continue with its security and smart home business.
ADT entered the solar market in 2021 after acquiring successful dealer Sunpro Solar for $160 million in cash and more in stock, implying a total value of $825 million. Sunpro was rebranded to ADT Solar.
ADT said that through the first nine months of 2023, ADT’s core security business exhibited strong performance while the solar business faced challenges. The company’s Board of Directors has approved the exit from solar, and the solar business may be up for sale.
ADT Solar operated throughout the country, in markets like Atlanta, Chicago, Houston, St. Louis, Miami and Phoenix. The company was ranked at No. 34 nationally on the 2023 Top Solar Contractors List, based on kilowatts installed.
It seems to me that SunPro/ADT Solar warranty holders we should have been notified of ADT Solar’s impending bankruptcy. After all, we have an interest in whether the company goes belly up. We should have been represented in the bankruptcy proceedings. Policies and procedures should have been put in place on our behalf holding the parent company, ADT, responsible for honoring our warranties. Just sayin’.
Is there anyone in the little Rock area that works on these systems? ADT is not going to help so someone that can help people keep systems running is essential. Send me a email if you are aware of someone.
My problems started march 2024, I was told Enphase would handle all of ADT repairs. They showed up patched one leaked. There is another leak enphase showed up feb 18. Told me he is not a roofer. All solar panels is out and nothing can do.
Is there anything can be done? I would like to cancel my contract. I am making $398 a month payment for nothing.
Me as well
I am having the same problem our roof is leaking and I guess we are going to have to get a Lawyer
I’m in the same boat guys had an ADT solar install a few month’s ago the micro inverters shut down and those clowns are nowhere to be found.
I have a system and SunPro was wonderful, then everything stopped, then a guy from NC spent a week
in the Slidell LA area, trying to fix the Array. Then the Phones and Email stop working. There was no message notice of change of provider or stoppage. I stall have 10 yrs of warranty. This is beginning to sound like a Reeko Act and/or Commerce Act violation. The states AG office need to be informed and lunch a formal protest. If not, then a class action suit.
I’m going through the same thing ,have a leak caused from the solar footing ,won’t honor warranty.I thought I was financing through the company but was tricked into signing loan through bank .I need help ,I’m 70 years old and need new roof but they want to charge me for removal and reinstall.Is there a number to a lawyer taking on things like this,if so ,I would love to have their number.I live in Jacksonville Ar.and I’m desperate.
I discovered a roof leak in May and has been leaking for a while at most of the roof footings. The drywall on my ceiling in the garage has now collapsed and when it rains, it leaks onto our vehicle. The leaks are throughout the roof but our insulation has been absorbing most of it. I have filled out three forms online for warranty service and have been told I’m in queue with Pronto and they are about 4-8 weeks out from contacting their customers. My case was opened on 8/12 and it is now 10/21 with no response from Pronto.
Hi Will, I have experienced this same issue with my home. They have a phone number 833-409-1007 that you can try to speak with a live person. You can also reach out to their attorney- Henry Hilliard at [email protected] to get contact information if they don’t answer or give you the run around at the telephone number. I hope this gets fixed for you soon!
Just found out about ADT and all the problems. My problem is that my roof has started leaking where the panels were installed. How do I get this fixed without ruining my warranty?
You no longer have a warranty since ADT went down. We were informed Today. Enphase Care , I’m told has a warranty pkg for 489.00 for a year. They cover your service calls and parts.
My name is Belinda I have solar panels through ADT and no I did not get any kind notice that they were going out of business. I heard through the grapevine so I called and inquired about it and they told me that they just were not taking any new customers and the ones that they already have, they will be serviced through some company they said and so I kept hearing about them going out of business not knowing that they had so I decided to try to give them a call back and when I did, there was a voicemail of some kind telling me to go to some website and I couldn’t get in, so I like to know if anybody know of any lawsuit that will work out in favor if so, please let me know and let me in on it. They have reached the contract and we’re having the pay still with our panels not being able to get in service so if anything happen with her lawsuit, please let me in on it. Thank you.
Could you please contact me if you hear of any law suit I am in need of service as well it was suppose to be a 25 year warranty call and found out they file for bankruptcy 702-980-6226, [email protected]
I have a SunPro (now ADT) system. It was very well done. It works as it was supposed to. I’m concerned with the future as far as warranties. I know the manufacturers will honor their part. I’m ready for a new roof and now understand they won’t remove and reinstall the panels. If I get another solar company to do it the original installer warranties are void. That is my main concern. What do I do now?
Hi my name is Cynthia Hollis, I had solar panels installed through ADT, my daughter told me that ADT is going out of business and she found out that ADT is going out of business. I called the number that I have and and only get a voice message saying as as of June 17,24 there will no longer be accepting new customers and existing customers can go to their website I.ADT.com/Solar. I didn’t get a connection to that email but this website popped up as I started reading your complaints I think we’re all in the same boat, now we got to pay for solar panels that we won’t be able to get serviced any type of help that we may need. Has anybody started a lawsuit we might have to file for a class action lawsuit because they got us all good we still have to pay. Question? Did did anybody get any kind of notification that they were closing down or downsizing you know like a letter letter or email ? I know in my contract it says that we won’t use attorneys but we’ll use a litigation aren’t we passed that ? So if there’s you have any insight because it’s all new to me could you please let me but I think I’m going to look into an attorney. Thank you and have a good day I’m going to try to find this website
Could you let me know as well they did not contac5 anyone to let them know they were going out of business and filing bankruptcy just found out today so if you find any info please reach out to me 702-980-6226 [email protected]
I bought or paying on a loan for solar through SUN PRO. They were great. Sale person every knowledgeable and thorough in his explanation of how things worked. But now I was never been notified that Sun pro had sold to ADT solar until I call back in September 2023 about an on going problem with an Array not reporting. I called customer service the Sun pro number and a ADT person answered. He explained and I told him my problem. Well to make it short I have call support service, Enphase and everyone else and all I get is your in que and a Company called Pronto will contact me with some one who will check the system. Oh and it is still under warranty. I have called every month for 10 months and get same response. What’s a person to do? Are there any Lawsuits against them for this?
I just found out today that ADT is ending solar. I have a SunPro 44 panel ground mount system and have had troubles with the Enphase reporting system since it was installed two years ago. I have not had any information since December 2023. I also, before I got smart, purchased a battery backup from ADT last year and still do not have it installed. I just talked to my “project manager” and was informed they have located an electrician to install it and should be contacted soon. I’ve got my fingers crossed but am looking up the numbers to BBB and state Attorney General.
I also feel bad as I referred my neighbor and brother-in-law (who both bought from SunPro) and now I have to tell then the news.
If they ending their solar business what about the warranties? I had SunPro install my panels a couple of years ago. No issues with mine but curious if they will still on their warranty.
indeed. I am furious with them since like many others apparently got sold a bill of goods. NO ONE STEPPING UP TO HELP OUT HERE. and I’m stuck with the $39K bill.
Hi Betty, I am in the same situation. I hope a class action lawsuit gets started. They lied to me about the solar credit, saying I would get it all at once, so I can pay the loan. Didn’t happen, only a partial. I am not happy.
Omg! We got to do something about this
Could you let me know as well they did not contact anyone to let them know they were going out of business and filing bankruptcy just found out today so if you find any info please reach out to me 702-980-6226 [email protected]
We were completely lied to by ADT SOLAR! Took them several months to get the panels up and then a year to get them operational. We suffered damage from a hailstorm of about 3 mos. after operational and have been trying to get them back out to take the panels down so we can have our roof repaired but now they won’t even answer our emails or phone calls. They asked for payment up front so when our insurance company payed us for the removal we sent them a check for over $9k. Now they will not answer any communications from us. I’m not sure what to do at this point? The system has never worked as it was promised, we have been paying $300-$400-month Entergy bills on top of the payment for the system. In the meantime, our home is getting water damage because of a leaky roof.
same here
I started working for sunpro solar in summer 2021. I joined the company because it was family owned and run by incredibly passionate and talented people. I had never worked in sales or solar and loved my time in this new position and industry. But then we all started seeing everything slip away after the sale to ADT. We were first encouraged by the ownership of ADT and rebranding to a national brand but quickly saw a change in the infrastructure that interfered with installations, permitting, system activation, etc. Many of my projects were not installed within 6 to 9 months. I finally called it quits in Fall 22 and apparently the local office I was working with in NC closed soon thereafter. Again, I truly enjoyed and respected the initial Sunpro Solar Company but the transition to ADT was the beginning of the end and should never have happened. If there were financial problems with Sunpro before the ADT acquisition, we didn’t know it because we were all killing it and everything was running smoothly in operations and installations! Truly hated to see something that was once so good and productive and trustworthy turned into something ineffective & incompetent.
Everyone seems to be asking questions about their warranties and financing and other issues that are answered in the article. Based upon my limited industry knowledge and understanding, everything presented in the article is accurate. Warranties will still be honored by ADT and or the manufacturers. Some solar companies may not be able to honor their own warranties. If you are mid installation & your company has closed, get a lawyer asap.
What will happen to people who only had solar panels installed and the system is still not operational and still being charged for monthly installments and still paying monthly power bill
SunPro was crooks. They screwed my mom and dad from their rebates, because they are retired an have no tax liability. Matt was a crooked POS who changed their order several times, damaged their roof, their porch and took threatening a lawsuit against them to get them to show we were serious about them fixing the roof. Because of the roof damage, they wanted to put panels on roof, we said no, they can do a ground mount at their cost. 24 panel ground mount at their cost was 4800.00 with shipping. They charged my parents 10K when the agreed to their cost. Solar and a roof for a 1500 square foot roof at most should have been 9-11k. My parents got screwed paying 22K for their roof and 45 for a 24 panel system on a ground mount. When we asked for an itemized breakdown on the items charged, the refused to provide one saying we don’t do that. How is ADT going to honor warranties and installs when they have no techs?
Why are they still recruiting customers to sell solar too if they are going to cease the private residential customer??
Sunpro was* respectable, and respectful. They cared about the quality of the process and the quality of their people. ADT taking them over was a death sentence from the start. I told my wife to quit working for them when they kept making knee jerk changes removing all of the tangible benefits for being a worthy company to work for. They let go some truly talented and passionate people- and played favoritism to the highest. Not sad to see this whole thing flop.
I hope anyone who was a customer knows the truth- ADT never cared. I hope these customers can find support and quality service going forward.
How do I get a list of the abandoned customers in my market? So that I can help them with their solar systems? We are a twenty four year old solar company in florida and have acquired three other abandoned businesses and keep their customers happy with service and finished their installs.
[email protected]
Sir, I am one of those customers. We need a total roof replacement and our insurance company and roofers are ready to go however there is no one on ADT’s approved contractor list in our area. We are in the panhandle. You may want to consider reaching out to ADT to find out what you can do to get your business on that list. If you become an approved contractor and would consider doing work in our area, please reach out to me. We have 21 years of warranty left on our system and are needing to use an approved contractor to not void the warranty.
This company was terrible thank God we ended our contract.
How do you end your contract? Unsatisfied customer as well.
Yes, I would like to know as well! ADT Still owes me $1500 for damages to my New Roof! …And I can’t get ANYONE at ADT to respond. Honestly ADT should offer FREE Security Service to all the Customers they screwed over with their Solar Program as an apology, worst 2 years of my life dealing with a major company!
Call the new number . Best of luck getting them to admit that you have am account with them . Even with the account number ! They’ve played us a few times , then made us call other people thru their company – bosses – techs .
Hi Betty, I am in the same situation. I hope a class action lawsuit gets started. They lied to me about the solar credit, saying I would get it all at once, so I can pay the loan. Didn’t happen, only a partial. I am not happy.
Did you have to go through court to end your contract?
Sunpro was pushing hard to enter the stock market in 2020, kept talking about the IPO dates etc. Then they lost lots of talent that got them up there that year. They ended up getting bought by ADT for a reason. Sunpro was headed downhill before getting acquired so ADT was bamboozled
What is going to happen for people who installed with sunpro/adt????
Nothing . We pay our bill until their business caves , then we’re responsible for getting the panels – batteries down and disposed of . Find a lawyer now would be my best guess .
How does this affect current customers who had solar panels installed by ADT, and are still paying for them. What about the warranty?
I would like to know the same! I don’t think my panels are working right. I have had them for nearly 5 years and my electric has gone back up to what it was before. I don’t know who to call!
Bill hit the nail on the head with his comment.
Also, you can’t run a solar company without design engineers. Hire all the consultants you want but eventually you need to get permits approved and the system installed.
That’s what happens when you run out every one that made the company successful and bring in people who are extremely talented and intelligent but know nothing about solar
Placing the wrong people in the wrong position, listening to people that don’t know what they are doing but holding what they say as credible.
Is this the Bill I know??
Matt, no. I’m the Bill you know. Lol. At least the one from Little Rock.