JANUARY 2021 UPDATE: A company called SolarJuice American has taken over Petersen-Dean solar contracts. Customers with concerns should reach out to the new company or contact Petersen-Dean directly at customercare@petersendean.com or 1-800-564-0362.
Petersen-Dean, a residential solar and roofing installer working in multiple states, has filed for Chapter 11 bankruptcy in Nevada.
In a statement, the company said the voluntary restructuring, filed on June 11, is due to the on-going COVID-19 pandemic. Petersen-Dean and its 18 regional offices will continue to operate as usual as it pursues either a restructuring or a sale.
“After a diligent review of our financial alternatives, our management, along with our advisors, concluded that the best path forward for Petersen-Dean and its stakeholders is to seek chapter 11 protection,” said Jim Petersen, founder and CEO. “Through this process, we intend to restructure our balance sheet to achieve a more sustainable debt level to reposition the business for long-term success.”
Founded in 1984 by Jim Petersen, Petersen-Dean was one of the nation’s largest independently owned solar and roofing companies that specialized in new residential construction. The company employs nearly 3,000 solar and roofing employees in nine states: Arizona, California, Colorado, Florida, Hawaii, Louisiana, Nevada, Oklahoma and Texas.
According to Solar Power World records, Petersen-Dean performed solar installations in 2019 in California, Hawaii, Nevada and Texas. The large majority of installations came in California, after the company took advantage of the mandate in the state for all new home construction to come with solar. In 2018, Petersen-Dean acquired Hawaii’s largest solar installation company Haleakala Solar, and Hawaii has become Petersen-Dean’s second largest solar market.
“[Petersen-Dean] will remain focused on maintaining its high standards as it relates to our construction installations and we will continue to operate on all our ongoing projects during the chapter 11 process,” Petersen commented. “Our clients and vendors should expect business as usual across our organization and we will stay steadfast on our collective goal of providing superior solar, roofing and battery installations that our clients have come to expect from our companies.”
Of the 20 largest creditors included in documents related to the bankruptcy filing, many are roofing product distributors.
Court filings and information about the claims process are available with Fox Rothschild LLP, who is acting as the companies’ legal counsel. Conway Mackenzie LLP is serving as restructuring/financial advisors. Questions should be directed to the companies’ claims agent, EPIQ, by email to PetersenDean@epiqglobal.com.
JANUARY 2021 UPDATE: A company called SolarJuice American has taken over Petersen-Dean solar contracts. Customers with concerns should reach out to the new company or contact Petersen-Dean directly at customercare@petersendean.com or 1-800-564-0362.
If you are in the Socal area and can’t get help with your PetersenDean system or just don’t know where to turn. Please email me or call I can help with your system or at least get you going in the right direction.
909-855-1528 or 909-556-0147 or email me with some info as to what is going on with your system and a day and time I can come by and take a look. michael@resolvesolarcleaning.com
my solar is not producing am i now responsible for it i had it installed over 2 yrs ago and just recently they stopped producing. what do i do?
How do we get together and sue them to honor the warranty aspect of purchasing PetersenDean?
Dear Mr. Brough,
Please be advised that on February 25, 2021, SPI Energy Co., Ltd., (the “Company”), a global renewable energy company and provider of solar storage and electric vehicle (EV) solutions for business, residential, government, logistics and utility customers and investors, announced that SolarJuice American, Inc. (“SolarJuice America”), a wholly owned subsidiary of the Company, purchased certain assets and intellectual property of Petersen-Dean, Inc. (“Petersen-Dean”).
This sale has received Court approval and allows Petersen-Dean to resume certain assumed roofing, solar, battery and re-roofing installations with the support of SolarJuice America.
The project you have inquired about was not assumed as part of the asset purchase. Consequently, we will not be servicing your project under your contract with PetersenDean. PetersenDean no longer exists.
This does not affect your manufacturer’s warranty.
Questions about the Chapter 11 process should be directed to our claims agent, EPIQ, by email to PetersenDean@epiqglobal.com . Please note, Epiq is the claims administrator for the bankruptcy proceedings and cannot schedule repairs, issue refunds, cancel contracts, or coordinate service on your system.
Respectfully,
Becky Norton
Director of Customer Care
888 575-1940
Solar4America, Inc.
Roofs4America, Inc.
6950 Preston Avenue, Livermore, CA 94551
This is absolutely ridiculous – so many customers misled and ripped off – where is the class action lawsuit?
Regards, Bill
We got a quote in Aug 2019 – for a re-roof of our main home, granny flat and 12.9Kwh system with 40 panels, and 3 electrical panel upgrades. In Sept, when we were ready to sign (my husband picked them based on the warranty), they said the tariffs had increased costs so much they didn’t want to honor the pricing. We said nevermind, then they honored the pricing – to a very close degree but not exactly. They later kept adding things or saying our salesperson wasn’t authorized to give certain discounts, etc.
We regret using Petersendean in a very big way. Every step of the way with this company was a nightmare. I will say they were also awful to their employees, one young man had next to no training and was working here and nearly electrocuted himself.
They began work in mid November – only after calling constantly to find out where they were.
The roof in our granny flat has leaked, leaving a huge drywall mess & a hole in the ceiling, they charged us to re-deck the roofs, and we’ve since found out it was only in certain areas, but asked for an additional $8k to do all of that and any rotting fascia boards.
Our solar was never fully commissioned (only 1 array was done). They connected the CT to our Tesla Powerwall II backwards! Our Tesla stopped working in May 2020 and from there the solar slowly stopped producing until coming to a full halt in July 2020. They had incorrectly connected several micro-inverters, 8 of which went out within 2 mos of being connected.
And worse yet, Our SDGE “true-up” bill in Feb 2021 was $4,600!!! After paying the solar payment all along, we had saved nothing. 🙁
Our SGIP Rebate has just finally been confirmed & we will now have to try to locate the paperwork needed to finish filing for ourselves to get our rebate.
We did add ourselves to the class action lawsuit – we had 2 additional quotes for all of the roof repairs (the torch down on our patio is peeling, the flashing is missing in places, our skylight was leaking, and our granny roof has another leak as of 2021 winter) the quote to fix all the shoddy work PD did is $38k!!! We had already paid PD almost $100k!
We’ve also since been contacted by Smith Electric who did our electrical upgrades, citing PD never paid their company and he has expressed his intentions to place a lien on our home!
NIGHTMARE. NIGHTMARE. NIGHTMARE company for sure.
JANUARY 2021 UPDATE: A company called SolarJuice American has taken over Petersen-Dean solar contracts. Customers with concerns should reach out to the new company.
We contracted with Petersen/Dean in Aug of 2019, by the end of the year they had the permits and plans and promised to have the system in Jan. completely, but told us if we paid in full by end of 2019 we could take the tax break. So we did it and from there on out we got the run around. In May two weeks before they filed bankruptcy they issued us an in writing full refund. Then they stopped answering the phone. We were conned, like seriously. Now I can not figure out how to proceed. The bankruptcy appears to be over but we still can not get any answers from them. What they don’t know about me is I will burn through every cent of that money to force them to repay it. Just out of principal, I would rather have it go to an attorney that is working then allow a con man to steal from me.
Hi Teresa,
By any chance were you able to file a claim? I need to do the same as my system is malfunctioning but haven’t quite figured out the process. Any insight you can share would be much appreciated.
Thank you,
Rebeca
Contracted with P&D May 2017. Every appointment was kept on time. Install was scheduled and completed on time. They advised that the tax credit would be $5300. That was exactly what it was. No glitches in system, no leaks. The system actually produces a bit more than expected.
So sorry to hear so many folks have had nightmares. I guess we were lucky. We have since sold that house and relocated a few miles north and had the new house solarized in the last two days. If you are in the Stockton CA area, I recommend BTA Solar. They are a locally owned and operated company with years of experience, low overhead and an excellent balance sheet.
I have a new home in FL, built in 2015 and PD installed the tile roof and solar. Now I have a leak in my roof under the solar, the cost to fix is around 6k and I can’t get through to anyone to at PD to honor the warranty on my roof, the builder also went belly up. Now I’m stuck contacting a lawyer to try and get some money back.
Yeah, I just bought a house where they did the solar 4 years ago. They have had multiple leaks on almost every penetration they did on the almost new roof. I have just removed the entire install and reinstalled it with IronRidge mounts that I have used in the past and never leak. They came out several times to try to fix the leaks and all they did was glob roofing cement all over the new roof to try to stop the leaks. I would stay far away from PetersonDean.
Hi I Am also PETERSENDEAN customer I installed a 32 panel unit 2016 and now my system is not working well I found out one of the panels might be malfunctioning.I’m in Southern CA near simi valley area I Am willing to pay a company to come replace it can someone suggest any assistance please
I can be reached at Manny_kaye@yahoo.com
I am in the same boat. Di you find a company to perform repairs?
Wherenis the class-action suit against petersendean for having their sales reps tell us the solar tax credit was money back to us that we could roll into our loan to reduce payments?
Our accountant told us solar tax credit on reduces our tax liability to zero. PD lied through their teeth.
Absolutely right! They told us the same damn thing. So mush for that 9k.
For Southern California, We can help any Solar or Battery related issues you are having with PD systems.
We are in business for last 10 years and have good crew to support our installation and systems. Let us know how we can help you.
Dave Falgun
Avatar Solar
Sun Valley CA 91352
http://www.avatarsolar.com
805-813-9946
falgun@avatarsolar.com
We serve the Jackson CA area. We will be glad to assist any past PD customers that still need work to get their solar systems online. Contact us at http://www.sunnycalsolar.com
In 2017, I contracted with Petersen-Dean to install solar on my house. The installation was perfect that I can see and the system works great!
Since my experience was so good I contracted with them for a Tesla battery February, 2019. The price was very excessive but included assistance getting a $3400 SGIP incentive which would bring the cost inline with others. My contract stated completion “approximately July 12, 2019”.
An employee named “David Ratcliff” handled the SGIP application and directed me to send $174.00 to PG&E, my electrical supplier. Shortly after that I received paperwork that showed I qualified for the incentive of $3400,
As of November 2019 and after many Email and telephone inquiries, there was still no system installed, and technically P&D had not even completed the first step, the site inspection.
I put in for a refund, which just brought excuses and no refund.
In January, 2020 I went to their offices in Fremont, Ca. with a second demand for refund. I met with Executive Assistant Sherry McKinley who did not offer a refund but did promise a prompt installation date the following Monday. The installation was finally completed March, 2020.
30 days later, since I had heard nothing, I contacted a representative of the SGIP program to determine the status of my incentive. He acknowledged receiving my application and said that P&D had not turned in any completion data, that my application had technically expired but asked me to get P&D to complete the paperwork . I sent Ratcliff at P&D an Email requesting that they complete the paperwork. A regional manager named Fred Carino responded with “do it yourself” tips. The SGIP program requires that the contractor do this. I sent Carino an Email demanding that this paperwork be completed. No response as of this date. At this point I am out $3400.00!
Oh, and their tardy installation cost me an additional $500.00 paid to PG&E since the completion triggered a “True up”(long story what that is) at the worst possible time, the end of winter when my solar had not produced much.
DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!
But you had the pleasure of doing business with a man who loves America! He told us so in his endless television commercials. I love those who wrap themselves with the American Flag.
Such a sad situation – Hopefully the good solar companies will rise above, and hopefully be willing to help service the faulty systems these companies are leaving behind.
I’m an electrical/solar contractor based in N.Cal. Just got my first call from a desperate PD customer with a malfunctioning system. Some thoughts…
1) Taking PD at their word and in spirit of Ch11, they should be continuing to provide service support as contracted. Common sense tells us that when a company files for C11, layoffs typically follow (can’t confirm that’s occurred) therefore even with best intentions service response will suffer.
2) Equipment warranty service should still be supported by mfg. If you’re a DIYer or even just a patient consumer with the time, and willingness to crack open a manual, you should be able to accomplish some degree of troubleshooting working directly with mfg tech support. Of course, do NOT work on an energized system unless you’re qualified.
3) For customers in SF Bay Area who find they’ve exhausted the first two options, I provide O&M services. I can be contacted at wattsup@ohmsolar.net. See ohmsolar.net/about
4) Thanks for investing in renewable power and hang in there.
It appears no one can take PD at their word. I have a PD solar system and I’m grateful its working. But, my LOCUS NOC no longer shows system output. I tried contacting PD via email and phone. Some numbers are out of service, and other direct lines go straight to voicemail. What are all the PD customers supposed to do about a now defunct 25 year warranty?
Exactly! What about the warrantee. I’m getting the run around from P&D too.
Folks – Thought it might be useful to follow-up on this thread with some new info I’ve become privy to. A PD customer who had contacted me about a service issue apparently was instructed to seek service from a 3rd party and file a claim with PD for reimbursement. Again, that’s second-hand and I don’t have any more details on that because I’m not a PD customer, but, for those seeking service for their systems (don’t know anything about latent/stranded installs), it sounds as if PD may be attempting to accommodate 3rd party service in lieu of providing it themselves. Perhaps there’s a PD customer on this board who can post first hand knowledge and details?
I also wanted to take a moment to encourage system owners to take advantage of online monitoring portals typically available to them through a 3rd party monitoring platform or possibly their inverter manufacturer, to keep an eye on system performance and catch potential equipment failure, assuming your inverter was networked for internet connectivity. If you haven’t already accessed your monitoring system, check your installation documentation and/or inverter mfg site for instructions on using their monitoring software or website. And, you can be sure someone has put up a YouTube video explaining how to use your monitoring system.
This information appears real. I contacted PD regarding a panel that stopped reporting and was told they were in bankruptcy and to contact 3rd party and seek redress after settlement.
P&D also told me this, have the work done & file a claim. FFS it’s only about $1,500 that I’m asking for. Just pay me!
Horrible company to work for and buy from. I saw how they treated their employees and witnessed first hand how they told us to handle customers and it is a shame. Take your money elsewhere. They take advantage of their employees just as they do their customers. Run the other direction. There are other reputable company’s out there. Do your research and read the reviews. Trust me when I say I wish I would have left long before I was blindsided and fired for working 50+ hours for an unappreciative company.
My PV system did get installed before Haleakala solar filed for bankruptcy. The system suddenly shut down last week, All of Haleakala Solar’s phone lines are disconnected I have 2 Tesla power walls, Called Tesla they are checking for a local company to check out my system.
This website has a list of solar providers in Hawaii that do work on systems installed by other companies
http://www.hsea.org/homeowners/solar_adopters_list/homeowners-solar-adopter-list
My solar is not working correctly, and numbers are no longer in service… what do I do regarding warranty???
Hey Jody,
I also had a service issue. I actually got a hold of them before the bk news. They just never got back to me. Then the bk news broke out and the phones went dead. I ended up just calling another company to pay for a service call. I guess their warranty doesn’t mean anything at the moment. I read people asking what happens to their warranty. I have no idea either. I’d also like to know. Maybe they reopen? Not sure how you repair your reputation after what they did to some people.
I don’t know if Haleakala offered a limited warranty, but you should be covered under the manufacturer’s warranties, so you can reach out to the manufacturer directly or go through one of the companies on this list
http://www.hsea.org/homeowners/solar_adopters_list/homeowners-solar-adopter-list
Hi Jody,
Just read your comment re an issue your having with your solar system. Were you able to to get it fixed?
I I had my solar installed in 2018 by PD and we recently had issues with our system. We had no choice but to have it serviced by someone else. Turned out we had to replaced the system as it was not producing any power.
Do you or does anyone know how to get a reimbursement from Petersen Dean? It is so frustrating as I have been trying to get hold of anyone to resolve this matter as well as our warranty issue. I have contacted and spoke to customer service but still waiting for a response up to this point. Haven’t received any call back from their claims rep either.
If you know any news, could you let me know when you get a chance? Thank you.
Elaine
What happens to our warranty for solar panels with Peterson Dean can’t get a hold of nobody. Anybody out there can help.
Following. I too want to know about warranty on my new system.
I have the same question Lorri Peterson. The non-answer I received in late July 2020 from the Epiq Case Manager was:
“The Company plans to utilize the Chapter 11 process to make significant improvements to its capital structure and emerge a stronger, more financially healthy company. We are very confident that it can do this largely because of the strength of our business operations. We believe that the Chapter 11 process will enable us to reorganize our capital structure and better position the company for long-term success. We fully expect to be a strong industry competitor well into the future.”
I believe the worth of my ~2 decade warranty is somewhere between 25% to 50% of my purchased solar system cost, which in my case, works out to $5,000 to $10,000. Other estimates are welcome. I think a class action lawsuit is warranted to protect our collective investments.
Epiq Case Manager
My sister signed a contract with PD in July of 2019 and gave them a $1000 deposit. In December they asked for $9000 more to cover the cost of the solar panels. Then they said that they are booked out for 3 months. The work was never started and now they’re using Covid as an excuse for outright fraud. This is how ponzi schemes worked. This is also elder abuse. We need a district attorney to prosecute them.
I worked with a company called Sunlux, and they did my installation. They operate in Southern California. Solid reviews and a well run company. On the radio I heard a commercial recently where they are actually advertising to hire despite COVID. So to your point, COVID is an excuse and I hope you get your money back.
Check them out at http://www.sunlux.com. I also got many other quotes, and only other one that I considered is renova solar out in palm springs.
Aileen, Did you guys give them the additional $9,000 ?
OMG!
Same story here.
I can’t believe it!!!!
First they game me the price and they told me that price was wrong or calculated wrong and I
They changed the price for three times.
I did the same as you with 24 panels. I would’ve never paid in full upfront. It seems odd to me, but too bad some people paid upfront.
There is another phone meeting of creditors facilitated by the federal Trustee for this bankruptcy case today August 6, 2020. Go to the website at https://dm.epiq11.com/case/petersendean/info
and look under key dates and click on today for call in information. The meeting is today (August 6, 2020) at 1:00 pm (PT). I went to the last 6 hour long phone meeting a few weeks ago. The process in boring/interesting at the same time. It sounds like if homeowners get any money back it will likely not be everything they have lost. You can also go to that website and look at the claims filed to get an idea how to fill out your claim since it’s kind of confusing.
We paid this company over $38,000 and it’s been since October 2019 they took our money Filed bankruptcy and they’re still operating roofing company. I hope no one ever would work with them and hopefully they will permanently shut down.
I am looking for a copy of the concrete roofing warranty, that was completed. I cannot get a callback from the firm. The copy of the warranty is needed to complete a claim with Solar contract. If anyone can please help me out. They were the roofing contractor/subcontractor for the Shapell Homes in Northern California. Now both the developer and the roofing contractor cannot be located, either through acquisition or bankruptcy.
Green Solar Technologies-
If you’d like a quality system with the top rated materials and best 25 Year bumper to bumper warranty please call or text me at 424-348-0344
-Trez N.
Had Petersen Dean install our solar in 2017. Started in August, finished and permission to operate by late December. Was installed properly and has been operating smoothly. They have been working in CA for many years and I think they try to do good work, but the demand is so high for their services that they have overextended themselves in the past few years. I really hope they sort themselves out ok in chapter 11 and keep.operating, because I like their warranty. I paid more because they have been around so long and I hoped they would last to honor the warranty.
They redid my roof and installed solar at the end of 2017/beginning of 2018. they did a good job and everything works well. Too bad.
I agree We have had our Solar for 5 years and have been very Happy they were very professional and helpful no problems I am actually shocked to read all the negative comments.
I have a solar system that Peterson and Dean installed with kids from the valley 50k 5 years ago that shorts out ever time it rains all the repairs never worked the last time they left areas for birds to get under the panels knowing I have a BIG problem with pigeons what is going to happen with our warrenty I also have a 23k system that’s working GRATE this has been not good for the customers!
Our solar installation had been dragging on for a year now. We still cannot use the system because the local electric company wont sign off on the shoddy install Peterson Dean did on the electrical boxes and wiring. Tried calling them AGAIN to come make it right and get the phone message about Chapter 11. Now what do i do. I am paying for a system that i cannot use. So NOT HAPPY!
We’re in similar boat… it’s installed, the project took so long the permit expired, no sign-off from the county let alone PG&E. No possible way to get in touch with anyone from PD. We’re considering canceling our credit card charge hoping that might get their attention.
Petersen Dean prided themselves as an “American Company”, standing for their high ethics and proud that their products were made in the USofA.
Reading all the horror stories and the news that they are filing chapter 11 with no planned actions to make their customers whole makes me Sad for the true American companies that do stand by their word. PD has given a huge black eye and middle finger to what it means for a true US company and how they put their customers first. I feel bad for the companies that have always stood by their word because now …. trust will be harder to establish.
We had our solar installed late last year and went live in January 2020. It’s terrible to know PD has filed bankruptcy but I’m grateful my job was completed before that happened. I am very concerned about our warranty! Who will be responsible for any issues we may have. To be honest, we went through PD for the reason they had been in business for many years and we read many good reviews. I feel some regret now not knowing about who will be responsible for warranty.
If you are in Nevada and need help call me. I have been a contractor since 1988 and installing Solar in Nevada for 12 years. We have a very good reputation and install most jobs in 10-12 weeks. we might be able to help you with your PD situation
702-558-1500
I feel VERY fortunate. Our Solar Electric system was installed on 12-31-19. Huntington Beach, CA 92646. We received Permission to Operate (PTO) from Southern California Edison (SCE) in January 2020. Our system is working great–and our SolarEdge Monitoring is working great–thank you Petersen Dean / Solar 4 America. I am VERY sad to read the VERY sad stories on this page and I hope everyone is able to be made right!!!
My System was installed back in 2015. Everything okay other than service issues. I called them 3 weeks go to schedule a service call for a problem .I keep trying to call them but their phones aren’t answering.
Contracted for a new solar system with Alex Darr. A few weeks later they e-mailed me that they were unable to source the panels, and would refund my deposit.
Today I received a chapter 11 notification, meaning they filed for bankrupcty.
Alex Darr must have known that this was going to happen, yet they happily entered a contract and took my deposit. I can forget about my refund, so I’m $1,000 in the hole.
Obviously, don’t ever, ever contract with unethical people like Alex Darr, or unethical companies like PetersonDean / Solar4America.
Sabri,
I’m sorry to hear your situation. I’m a dealer for a reputable company. I could match the deal you made with PD as well as get you the refund your out. Let me know if you would like to chat. (702) 518-8834
Peterson and Dean received $23,000 from my 75 year old father in the summer of 2019, they were to Begin work but never did my father has repeatedly phone the company but never received one return phone call from a representative or anyone from that company explaining their current situation. This is a stressful situation to expect a 75 year old man to take lightly it is caused him a tremendous amount of stress and anxiety this company is not reputable this company is absolutely unprofessional and criminal they think that they’re going to go ahead and escaped paying my father back $23,000 by filing chapter 11 bankruptcy but they’re mistaken they’re going to pay my father back his money and they’re also going to pay for punitive damages and intentional infliction of emotional distress I will make sure of that. I will also make sure that everybody under the Sun realizes what a criminal after they pulled on my dad. The corporate veil is not going to protect them they don’t care about anybody they didn’t even give a shit enough to call my dad back and explain the current situation how long would that if taken how much stress could that have relieved my father that they couldn’t even do that this company is a joke.
I am so sorry about your father. We also have Peterson Dean Solar They were terrible I had to tell them I was going to get a lawyer to get our work done. We started in June of 2019 and finally finished in February of 2020 The only reason they had to complete our job is our handlyman signed up with them too. I didn’t know that untill he posts he was getting his solar done that week. So I contacted him and asked when he signed on. Come to find out 3 months after us. You want to know why they were going to do him first
Because we paid cash And he was financing so in order to get his money they were having to start his solar. Ahhh not before mine. Numerous phone calls and threats and our solar was done.
Good luck.
same situation here in Hawaii
PD installed my solar system in November 2019. It it’s all done waiting for my permission to operate. They hadn’t filed the permit or the application with PG&E, so the system is complete but not operational. Does anyone know if I can get another company to activate my system
We has the system installed in August ‘19 & after many calls & emails we got whole system turned on around October 2019. It’s been working great until the Solar Edge monitoring system stopped transmitting Solar energy production information to the headquarters, but it continued to deposit the power with PG&E flawlessly. We just couldn’t check the performance through the phone apps. I called Solar Edge and the tech gave me this link to go on if I couldn’t get any help from PD. But after I emailed our PD contact person & forwarded what the SolarEdge said in his email to me, PD took care of the problem & things were back to normal. Overall took them 2 weeks to fix the issue.
Lists in link below are the “other” solar companies available in your area. They can take over the maintenance and other solar system related but my understanding is that you will need to sign some form to move over / transfer
I don’t really know the details as I didn’t need to use the link.
Good luck. P
https://www.nabcep.org/nabcep-professionals/?last_name=&country=USA&state=CA&certification_type=PV
please let me know if you find out… we are in the same boat… just waiting for the last sign offs. UGH
Hey Barry, yes you can. Most any solar contractor can help you out. Were located in San Diego (Solare Energy Inc,) so someone up in PGE could help. Let me know if you cant get help.
Let me know what I can do for you .
I have been designing and installing Solar PV for 18 years in the PGE Territory.
209-649-4204
We had an excellent relationship with them. Actual installation to 4 days to complete, Edison signed off on May 23rd, 2019. Since then the system has worked perfectly. Our concern is the 20 year warranty on the system? Anyone have an answer?
I’m sorry to hear about the turn of events for P-D. I went with then back in 2012 and they did a good job. From initial conversation to PGE and Fire Dept sign-off , it took ~5 months. I have not had any problems with my system except for one Enphase microinverter that malfunctioned last year and I got replaced with a warranty claim. I think the stability and low-maintenance of my PV system tells more about the nature of how robust solar panels and the electronics are by design. The differentiator would be the service and customer experience and from the sound of it P-D might have started the decline a few years ago. I started to wonder when I saw the commercials where they were hyping the flag and patriotism marketing angle. meanwhile they source panels from every global supplier. I was also bothered by the sales approach to get my roof shingles “repaired” even though it was fairly new. There’s an incentive conflict when you’re not only solar but a roofing business as well.
My solar system is up an running and today I got a letter in the mail for Chapter 11 for Petersen Dean does this effect my contract with them. I am currently making payments on them and I don’t understand why I received this notice. I received this proof claim and not sure how to proceed can anyone direct me?
Petersen Dean Dean sent a chapter 11 package too me dated 6/23/2020 for District of Nevada via epiq corporate restructuring in oregon. I live in California, and have been in complete isolation from P/D for months. I signed a contract on 7/11/2019 with 2019 completion. They requested a 50% down payment in October telling me the jobs were being sent to Solano County for planning approval. It’s 7/07/2020 NO APPROVAL-NO SOLAR-NO SCHEDULE-NO CONTACT IN MONTHS-I know less now then I did in july 2019. The salesman Jason Broussard and owner Jim Petersen lied and cheated hard working people(I’m 83 years old) out of our money.I wouldn’t trust them to install a septic system let alone solar on my house. I’ve filed a complaint with CSLB and Call Kurtis, send me info on calif class action suits.
We started our project in November 2018, at that time they had good reviews. We signed a contract for both a roof replacement and a solar system thinking if something went wrong they couldn’t point fingers at each other. We’ve had nothing but the runaround. Our roof was finally replaced early 2020 and the solar was Installed a few weeks ago. Unfortunately the permit has expired. They said that they needed to reactivate the permit and send a check to the county. As far as I know this has not been done. Unfortunately we’re sitting here with a system installed, no way to monitor it, it has not been signed off by the county and we can’t use it. Not sure what to do at this point. Run from this company.
I installed my system with PD a few years back and it was an amazing and flawless experience. But i noticed also at that time they were rapidly expanding, changing brand etc. Seems they grew a little too fast and lost their customer service focus. Sad to see. So far, my system is great.. but fingers crossed now that i’ll ever need it serviced.
Sorry to hear about this I purchased 26 panels in 2015 no money down didn’t make a payment till after job was complete they were great
I was one of the lucky one. I did sign a contract and put down 1000.00 deposit. They came and did a site inspection. Then they came back with an added due to my house configuration. With the adder o our contract, we decided to cancel and get our deposit back. Then the run around got started. First was the salesman. Then his supervisor. All were futile efforts.
I finally sent an email to Jim Petersen. He responded and directed his assistant to refund me. It took 3 month’s.
can you give me the address that you emailed Jim Peterson?My father gave that company $24,500 as a deposit a year ago, and he’s not heard a word. I’d like to email Jim Peterson and give him the opportunity to handle this amicably.
Here’s a story. I signed my solar contract with them back in December of 2018!!! Paid the 15K first installment, then was told earlier this year that they had oversold and had no idea when they’d get to my project. Didnt know about the bankruptcy till I got the Epiq packet in the mail today.
We sold our home on CA and moved to Reno NV in 2018. We had a PD solar system on our CA home. After our house was built here in Reno, we again contacted with PD to install system on new home. It took over 6 months to get it done. I spent many hours on the phone with corporate. We were installed in late December 2019 and granted permission to turn on system in January 2020. I see we were one of the lucky ones. The crew that installed our system came to Reno from Fresno CA. Wow, disappointed with PD. What do I do for any warranty items?
Zero integrity! PetersenDean is not even communicating with thier customers that have signed contracts in the last year and paid for a majority of their incomplete or not installed projects. Try to cancel and they do not respond. People who have financed are making payments and nothing has been installed. Hey PetersenDean! be honest with your customers and show a little integrity.
This company is a real piece of work I tell ya!
They took over 6 months from start to finish.
They gave me every excuse in the world why this process took so long.
Summer was my project manger who did a poor job on assistances me on my project.
Dimitri promise me the world.
Long story short the final my project on the estimated completion date per the contract.
I highly advise everyone to look some where else.
Unfortunately if you are on this list you did not do your home work and had to learn the hard way like I Did.
This is to bad.
So if any one else who is looking for solar find a new solar contractor because you will just have a headache and possible loose your money.
Hopefully this helps out
Exactly, was/is the worst interaction I have ever had with a company. Initially they said they were 6-8 out on projects. Only after many attempts contacting them, found out they were farther behind than that – it was 8 MONTHS, not 8 weeks, and the solar part is now at 15 MONTHS out. Ridiculous. This project SHOULD have been completed months before COVID affected anything.
Zero communication, no coordination between the ironically named project coordinator and contractors, and especially clients.
Not surprising they are having to do this, with or without COVID. A business can’t operate without coordination and communication.
I signed a contract in January. No work done. Am I obligated to do anything? How can I cancel out of the contract? They are just stalling and trying to string me along. Any help is appreciated.
Shankar,
Similar situation I helped my current customer in California. Give me a call I work for a reputable company and we can get you up and moving in less then a month.
(702) 518-8834 Matthew
Be glad you didn’t give them any money they filed chapter 11. They have taken money from people and not did any work.
Unscrupulous company!! They did nothing to perform on the agreement and never set a start date. Unfortunately, I paid for the solar system in full and wondering if I’ll ever get my money back. Although they have filed bankruptcy they are still in business and are taking new orders (I called and asked for a new estimate). Buyer Beware!! Horrible Terrible company!!!
I believe it’s illegal for them to ask for payment in full. If in California the most they can ask for is $1000 up front. That’s Ca law. I don’t know the laws in other state’s but there are ways to get your money back as with the amount of debt they are in most likely they will not be able to fulfill their contracts.
we have had our solar for just about a year now and yes it took about 6 months for the install but great job. Im sorry to hear that they filed for chapter 11. We hope they can get this worked out and get back on there feet.
It appears evident that PetersenDean has no intention of following thru with the promises they have made to so many people. They have filed for Bankruptcy in Nevada, Case No20-12814. Red Rose Inc d/b/a PetersenDean. If you are not yet listed as I creditor I would encourage you to do so ASAP.
We contracted with PD to install our solar system and battery backup in October 2019, with a approximate completion date of March 14, 2020.
We made a down payment and a 50% and 35% progress payments.
Have received nothing but runaround since.
How do I get “listed as l creditor”?
Thanks for any help or guidance you can provide.
RJ Grimes
https://dm.epiq11.com/case/petersendean/info
Get that information at this site.
Installs do not take 6 months no matter what spin anyone here states. We get projects installed in California and Hawaii an average of 43 days including engineering and permits etc.
Peterson Dean has taking over a year and 5 months and my system still isn’t complete.
That’s funny you should say that! Our project has been was supposed to been finished before last Thanksgiving and we still have no power system! We finally got a call and I guess they’re coming Friday with the county inspectors get it finalized! I think we should be do something cuz I didn’t do the job exactly as they were supposed to do like the wiring for the electrical panels!
My project started in may of 2019 and after hounding everyone I could and being told the wire was on backorder. I told them I would go to Lowes and get their the needed to finish my project… finally got it up and running in December 2019, just before Christmas….and I have copies of all the emails, calls ..
Does anyone know who they are bonded with in California? Legally they are bonded, but I cannot find this info anywhere.
You can find their bonding information on the cslb web site.
Do a license check.
Good luck to you.
I work for another roofing company and we know in the industry know all about Petersen Dean.
Look at http://www.cslb.ca.gov look up by name or license number. Bond info is on page one or two.
If you’ve paid more than $1000 and no work has been done you can file a claim with license board.
Do NOT do business with these guys. I signed over a year ago with them to have my solar installed. My system still is not complete.
Multiple calls and threats and nothing, they still have not completed my system.
The Hawai’i chapter run by Haleakala solar has been nothing but a success as it has been since 1977. I attribute this to the fine leadership of Jim Whitcombe and his fine Maui office, sales and installation staff.i got my system in 2015, never been happier..
They screwed us too. We paid a large sum of money for down payment. I emailed them multiple times and all I got was the run around. Then we got the sham letter about not being able to do installs because of COVID 19. I sent them a registered letter demanding the either refund my money or do the work, no response. From what I am seeing they never intended to do the work, they were just ripping us off to try and stave off bankruptcy.
We are in the same boat, paid large deposit, getting nowhere. Have you filed as a creditor on the bankruptcy?
Installed Solar with PD in 2019. Who is doing warranty work?
Wondering same thing, what happens with warranty work? I’m thinking we are out of luck.
Sadly…same situation here. Paid since October 2019 and have nothing to show for it.
That letter is true. Solar was shut down due to COVID but only for about a month or so. But if you paid a chunk of money down depending on what state you live in, that may be illegal. California only allows $1000 down payment until work starts. You’d have to check your states rules.
Anyone who was left in limbo in the SF Bay Area by PD and needs that roofing and solar project done. Please give Bay Valley Contractors a call they are a family owned and local GAF Presidents club master Elite contractor. Best contractor I know in the bay. look them up on google for their reviews
I find it very amusing that Petersen Dean is blaming their fraud and theft as COVID related. I am one of hundreds of customers that has been duped by these thieves. My solar system was to be insalled months ago. I paid Petersen Dean a substantial amount of money and I am one of many that will be joining the class action lawsuit. All you have to do is research all of the pending litigation against them and their CEO, Jim Petersen to realize how ludicrous his statement is. The only business as usual will be from a courthouse or a jail cell.
Many installs take 6 months to a year from experience, but that’s unfortunate that expectations were different. I’ve had a good experience from them
Hi Steven, I am in the same situation as yours. Can you share more information about the class action lawsuit?
PetersenDean has filed for bankruptcy in Nevada as Red Rose Inc d/b/a Petersen-Dean
Case No 20-12814
If you are not yet listed as a creditor I encourage you to do so ASAP. Google PetersenDean Bankruptcy or Bankruptcy Court Nevada for more info.
Hello. If you find out info about warranty services or how to get help please let me know.
I signed a contract with Petersen Dean in September, 2019. In November, 2019 I paid them a significant sum for “Milestone 1” per the contract. The system was supposed to be installed and operational in February, 2020. I’ve filed a complaint with the Contractors State License Board and filed suit against their license bond that they’ve abandoned the project. I’d advise anyone not to enter a contract with Petersen Dean, as they’re now bankrupt.
My experience with Petersen Dean is completely contrary to their statement to Solar World that “Our clients and vendors should expect business as usual across our organization and we will stay steadfast on our collective goal of providing superior solar, roofing and battery installations that our clients have come to expect from our companies.”
Hi Larry,
I’m in the same boat only I paid late October. Could you point me in the right direction to join a class action?
Not sure if there is a class action suit but if you go directly to Bankruptcy Court Nevada you can become a creditor.The Case No is 20- 12814. They have filed as Red Rose Inc. d/b/a Peterson-Dean.
You might want to file ASAP
https://dm.epiq11.com/case/petersendean/info
You can get the information at this site.