On October 20, 2021, the Bankruptcy Court for the District of Utah, Central Division approved the sale of certain assets of Empire Solar Group, including project assets, without existing liabilities to Suntuity Solar. The court’s ruling gives Suntuity the exclusive right to work with certain former Empire Solar customers for the benefit of customers, the Empire estate and its creditors.
If you are a homeowner who may have switched or may be considering a switch to another solar provider, Suntuity asks that you contact them as soon as possible because your decision may have a direct impact on the assets acquired by Suntuity through the bankruptcy court, including inventory that may have been installed at your home. More information about the sale order can be found on the Chapter 7 Trustee’s webpage at https://empiresolarbankruptcy.com/.
Over the next several weeks, Suntuity will begin contacting Empire Solar Group customers whose solar projects are incomplete or not yet in service. Customers with immediate questions can contact a Suntuity representative via a dedicated customer service hotline at (855) 235-9786, through email at empiresupport@suntuity.com, or by filling out a survey at https://suntuitysolar.com/empiresurvey.html. Representatives will respond during normal business hours of 9 A.M. to 5 P.M. EST.
News item from Suntuity Solar
I need help. I have a listing which has Empire Solar Group panels and there is a roof leak. 1. Has anyone had their loan released since the bankruptcy? 2. What are you doing if you need the panels serviced or the roof repaired?
Suntuity is a bad company who does not pay there Contractors . Did $ 70;000 worth of work for them they just ignore my invoices and my calls . This is going to put me out of business. That’s what happens when you trust Suntiuty and the people who work for them.
We have had to come out of pocket to get another company to service them and we still aren’t producing
Call Solar edge. 510-498-3200. They may honor the warranty.
What came of your situation? I am represent sellers who have panels installed by Empire Solar Group from 2019. (They aren’t the original owners, they bought the home with the panels in 2022). We are trying to find anyone to help service the panels and do a roof repair where there is a leak.
If anyone has info please reach out at callamybernal@outlook.com.
So, I just got off the phone with Suntuity. If you had your panels installed during/after the Empire bankruptcy then Suntuity may be able to cover you. My install was in 2018, before the leagal issues started so I am NOT covered with Suntuity. I was told to contact Solar edge and ask for local install contractors for possible warranty info. Please include me in any class action law suits please.
Here is phone number you can call to try and avoid the automated call line with Suntuity –
732-786-8848
We’re going through the same issue, for the past year our electricity bill has been over the roof & having to pay the loan. This is a horrid situation, with no real solutions. No one to answer questions or provide a solution, we really need to consider a law suit.
Literally, same situation here!! I was recently told to call the Attourney General and file a complaint. I did so and should har back in 10 days. You should do it too! I was even sent something in the mail regarding the lawsuit but idk what it meant or really what I was even reading.
This might help people that went through Empire Solar Group.
https://empiresolarbankruptcy.com/?page_id=13
Has anyone been able to reach Suntuity or have maintenance done on their solar panels? Mine haven’t been working for months and when i try to contact Solar Edge (the loan company told me to reach out to them about maintenance) they told me that i need to contact Rf technical but they did not provide any contact information for them. I cannot find Rf technical on the web. I am still having to pay for these panels plus the cost of electric.
The loan company stated that Solar Edge are the manufacturer of the panels and then when I called a second time, they said it was Silfab solar.
Call this number. You will be able to talk to someone from Suntuity, I did this morning. +1 (732) 786-8848
I have the same problem I pay my bill for almost 3 years . I think we need to get everybody together and sue the company
I agree, somebody please let me know where to sign up for that!
I contacted the local Public Utility Commission to file a complaint to help in get in touch with Suntuity after weeks of calling and emailing at the provided customer support contact info with no response from the customer support team. I was advised by the local PUC to file a complaint with SEIA. Link is below. This might help others!
https://www.seia.org/initiatives/seia-consumer-protection-grievance-process
Where can I get in touch with suntuity?
This is Suntuity’s new number
+1 (732) 786-8848
I have 2 years paying this system
But is not working can someone help me to get a number
To call please !!
Same think happened to us today! Our power bill is ridiculous
My solar panels haven’t been working for several months, I didn’t know what was going on with empire solar until last month when I finally decided to look online and see they had gone bankrupt…
The bigger issue is I still owe the financing company over $46k for this, can anyone help
Here is Suntuity‘s new phone number
+1 (732) 786-8848
a person came out to look at our system from empire solar, and said we were further along than most.
we have never been contacted since.
still paying on the $40,000 loan, still no solar hooked up.
how long should I wait, how should I proceed. is there a class action lawsuit
Hello Dave Adam, if there’s not a class action law suit, we should get one going we paid of our loan and now our solar panels are not generating power. I left with no contact information. Please contact me at teresasilva2@yahoo.com so we can brainstorm and find a solution. Anyone else interested in join to start a class action suit please get in touch with me.
Yes, Please
I’m interested as well!
Yes, please
I am so upset that I have faulty equipment that no one can assist with that I purchased from Empire a few years ago, I’ve reached out to any contacts I had at Empire, Suntuity, Solar Edge, Nevada Power and it’s either impossible to reach a human being or I get a reply saying sorry we can’t help with that.
I thought I was the only one. What can we do??
I even tried my load company and they couldn’t help either.
I am trying to assist several elderly customers who paid for systems that never were turned and need assistance. Appreciate any advice on how to help. rdportwood@gmail.com
I had to find out from my original salesperson with Empire that Empire even went out of business!! We got nothing but a excuse that Suntuity got what they wanted… Message after message was just being ignored and hung up on!! The rest of us that paid high dollar start up and still paying a monthly payment for the equipment plus now getting a exorbitant electric bill on top of that has been screwed!! No maintenance , monitoring or solar production making it to APS the to the power company.
That is my situation as well . I think it’s time to contact the news.
If anyone is having issues, let me know through email or text. I’ve been helping a couple people with understanding on how to remove their system etc or replacing it. Reach out with any questions at ethan.alexander@lumio.com or call/ text me on my personal line at (801)-935-1085.
How is it that you help?
No one ever returns the message you leave
I am amongst the elderly who feels like I got so suckered into all this to find out months after installment empire solar filed bankruptcy! I have reached out to different people about certain problems I’m having and No One can help me but so quick to take my money each month! I just feel so helpless at this point! Don’t know what to do anymore!
I’m having the exact same issue. Now the grid has moved to 5G and my system is not Compatible and there’s no one who cam help fix it.
I feel like a bought a lemon!!
Yes . Us too ! I’m calling the news
i bought a system from empire about 3 years ago and need a copy of the sale for tax purposes. can you help me?
I am stunned about Empire Solar Group. You article explains in details how to get ahold of the new purchaser, Suntuity Solar. I hope they can help me. Thank you.