Enphase Energy today officially launched Enphase University, a combination of online and in-person training resources for solar and storage installers and Enphase system owners. Enphase University includes an integrated, web-based Learning Management System (LMS) that enables installers to complete training modules, manage training plans, track progress online, and accumulate NABCEP (North American Board of Certified Energy Practitioners) Continuing Education Units (CEUs) for eligible lessons.
Solar Power World got the full scoop on this transition to online and remote learning last month. Read the exclusive here.
“To ensure our installers are ready to deliver an outstanding customer experience with Ensemble technology, we made a quick pivot to launching Enphase University online once COVID-19 hit,” said Dave Ranhoff, chief commercial officer at Enphase Energy. “As in-person training became impossible, we redeployed more than a dozen Enphase employees into a cross-functional team that worked feverishly to launch the LMS. Building on a Net Promoter Score of 84 from the installers who completed the two-day in-person Ensemble training before the pandemic, Enphase University will help propel Ensemble technology into the market. I am proud of the work our team has done to build this great resource for the thousands of individuals we plan to train in North America during 2020.”
The Enphase University training will be delivered via the company’s new LMS and complemented by two van-based mobile classrooms, 11 third-party regional training centers, and two regional training centers at the Enphase locations in Fremont, California and Meridian, Idaho. The first full curriculum available through Enphase University will prepare installers to design, install, and commission solar and storage systems based on Enphase Ensemble technology.
The Ensemble Installation Certification curriculum includes eight comprehensive, self-paced online courses that take approximately seven hours to complete. Successful completion promotes high-quality installations through a combination of training, design review, and functional test verification activities and enables eligible participants to earn NABCEP CEUs.
“The Enphase University course work goes far beyond the usual, high-level ‘vendor training’ we are often left with in this industry, and Enphase stayed true to form by providing real, value-added instruction through the online system,” said Bryan McGurn, owner at Lighthouse Solar. “As one of the first beta testers of the LMS and reviewers of the curriculum, I was asked to provide critical feedback about any issues I noticed, and it has been great to see Enphase take concrete action for continuous improvement. It is great to see how Enphase extends its dedication to technical depth and high quality all the way into the training for solar installers.”
As COVID-19 mitigation measures subside, the in-person portions of the Ensemble Installation Certification will resume and allow installers to participate in hands-on training.
News item from Enphase