IID has two core businesses and one overarching mission – to keep the lights on and the water flowing. These two basic functions of IID, both having to do with meeting our customers’ essential needs, require extensive planning, teamwork and, above all, consistency.
Energy customers expect that when they flip the switch on in their homes or businesses, that the lights will remain on until they turn them off; similarly, the district’s agricultural, municipal and industrial water users depend on IID to deliver this indispensible resource without fail, and regardless of the circumstances. In other words, what IID provides to its water and energy customers is reliability, a consistent level of service that is so seamless and certain that it is almost taken for granted.