Q&A: New solar service provider takes on Titan, Sunworks customers

Solar company closures, whether small regional installers or huge national corporations, always leave stressed homeowners in their wake who question who fixes their systems if anything goes wrong. In the past few years, a number of companies have gone bankrupt — including national installers Sunworks and Titan Solar Power — so there are more concerned customers than ever.

Customers who purchased systems with those two out-of-business installers as well as Utah-based Solcius can now look to California-based solar service provider EnergyAid to help with issues moving forward. EnergyAid purchased the assets of all three companies and plans to offer customers proactive monitoring and service assistance for a fee. The program is available to customers nationwide, and EnergyAid will directly assist customers in California, Arizona and Nevada. The company will partner with a subcontractor for customers outside of the Southwest.

Solar Power World talked to Bryan Jackson, EnergyAid’s VP of sales and marketing, to learn more about the company and its plans to to support those abandoned customers.

SPW: What is EnergyAid’s history in the solar industry?

Jackson: EnergyAid has been licensed in California with both a C-10 (electrical) and C-46 (solar) license since 2012. In 2021, we officially launched EnergyAid as a dedicated brand under PowerAid, focusing solely on solar operations and maintenance (O&M). We began as a B2B service provider and quickly became a top partner for major industry players like Sunrun and SunPower. Today, we offer O&M services for many of the leading third-party owners (TPOs) and solar finance providers.

We expanded into Arizona at the end of 2023 and now fully cover both California and Arizona through eight regional offices. Our team includes 45 full-time, in-house technicians who complete over 600 service appointments every week. Our work is now evenly split between direct-to-homeowner (B2C) service — particularly for customers who were left without support — and our ongoing B2B partnerships.

How has your acquisition of Sunworks and Solcius customers gone so far? How do you communicate with abandoned customers?

We’re actively working to transfer monitoring data into our system to better support customers and minimize system downtime through proactive alerts and monitoring. Some customers may begin receiving notifications from manufacturers this week, letting them know that EnergyAid has been assigned as the official maintenance provider.

We’re currently drafting welcome messages to these customers and will prioritize outreach to those with known system issues first. Our goal is to make the transition as smooth as possible and get support in place quickly.

How do you plan to expand to serve Titan’s nationwide customer base?

Right now, EnergyAid is performing on-site service throughout California and Arizona, and we’re expanding into Nevada later this year. For customers outside these areas, we’re actively exploring strategic partnerships to ensure broader coverage and reliable service across the country.

As we grow, we remain committed to maintaining the high level of quality and consistency that comes with using in-house technicians. Additional regional offices are on the horizon as we scale nationally.

Will there be a cost to the new membership program? Do customers need to be enrolled in this to receive service, or are there basic services available to all Titan customers?

Our membership program is available for $9/month, with a one-time activation fee of $99. It includes proactive system monitoring, remote troubleshooting, priority scheduling and discounted rates for on-site service. That said, membership is not required in order to receive service. Any customer can call us at 877-787-0607 to schedule an inspection. Our standard diagnostic visit is $299, and that fee is applied toward the cost of any necessary repairs.