NovaSource Power Services announced that it is adding the next evolution of services to its product lifecycle packages for the North American market. Most notably, NovaSource will provide a “DC Availability Guarantee.” The guarantee aims to align owner and operator incentives and fill a verification gap in PV systems maintenance that has plagued the industry for a decade.
“We were diligent in engaging with our customers to understand the service gaps in the market. As a result of those conversations, we crafted multiple service offerings to meet each customer’s unique needs — including the industry’s first DC Availability Guarantee,” said Michael Gantt, head of strategy and solutions for the company.
The DC Availability Guarantee was developed based on existing and prospective customer feedback and guarantees 99% DC equipment uptime. NovaSource leveraged its proprietary DC monitoring system called SunStreams and the capabilities of its recently acquired subsidiary Heliolytics to develop this new product offering. The DC Availability Guarantee will be offered as part of NovaSource’s new long-term service agreements (LTSA), which have been expanded to meet the diverse needs of the growing industry. These new offerings provide customers enhanced options to meet their preferred level of engagement.
For the utility power plant segment, the new offerings include four primary service levels: maintain, protect, enhance and assure. The new LTSA offerings cover the commercial and industrial segment as well and include the “engage, advance and assure” offerings. These offerings cover a wide-range of engagement levels, with the “assure” offering representing the industry’s strongest full-wrap guarantee.
“NovaSource recognizes the opportunity for better commercial alignment with our partners during the operational phase of a solar project,” said Troy Lauterbach, CEO of NovaSource Power Services. “Our new service tiers have been curated in collaboration with our partners and based on our experience operating over 20 GW of solar assets globally. We are confident these new offerings will provide our partners with additional flexibility, with the continued production assurance that owners need to meet their financial and carbon-reduction goals.”
News item from NovaSource Power Services