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Solar Power World’s Most Forward-Thinking Contractor brings tech-first approach to customer service and sales

By SPW | July 26, 2022

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The Most Forward-Thinking Contractor award celebrates solar installers devoted to making progress in energy and beyond in hopes of a more sustainable future.

“Palmetto is excited to share how we’re using a forward-thinking strategy to build a best-in-class consumer experience and a price point that delivers meaningful savings. Our mission is to remove the barriers to growth for all clean energy businesses and prove an operational platform for growth and transparency. In making clean energy more accessible to the consumer, we’re honored to be recognized as a finalist for the 2022 Most Forward-Thinking Company award, as this truly helps validate our model and lifts our team’s morale.”

– Chris Kemper, Founder & CEO

Gigawatts of photovoltaic solar are coming online in the United States annually, but the technology is still some years from becoming the standard for domestic energy production. To account for growing pains in solar, contractors are taking extra steps to make the process simpler for customers — contractors like South Carolina’s Palmetto Solar, which developed a digital platform that accounts for every step in solar installation, from sales pitch to permission to operate.

Design and sales software are commonly used by solar installers. What differentiates Palmetto’s platform is its proprietary offerings. The company describes itself as “tech-first,” keeping the solar support for customers, sales and enterprise partners and installers completely digital, with efforts outside day-to-day processes to anticipate an expanding solar market.

One of Palmetto’s developments beyond basic sales and design was software that mapped the solar potential for 84% of the buildings in the United States. Using proprietary energy intelligence data and MIT-licensed algorithms, Palmetto developers were able to model buildings and determine their solar friendliness.

Another digital offering from the contractor is GLIDE (Geospatial Local Intelligence Data Engine), which is a database containing applicable information on regions, utilities, jurisdictions, service territories and supply and distribution centers. GLIDE is available to Palmetto’s residential installer network to assist in the sales process. Then, to make navigating GLIDE simpler, Palmetto developed Atlas, which harnesses that data and presents it to users geographically.

These programs on the Palmetto platform are offered to consumers and installation, sales and enterprise partners. Through its sales platform, design software and network of financing resources, the company is aiming for transparency in project cost and construction timelines and wants to drive down costs for consumers trying to go solar.


The Solar Power World Top Solar Contractors awards program is part of our annual Top Solar Contractors list.

Comments

  1. James says

    September 23, 2023 at 5:54 am

    In response to RICK’s response… I can second everything hes saying….
    matter fact ,the feeling in my gut tells me that- RICK is my customer, and im the one that sold him a 14kw system . I could be wrong but my gut never lies.
    If it is Rick with the 14kw… Hey bud! hope all is well! dont be a stranger!

    Thomas – Ive worked for many of solar company… lol trust me, and I dont trust 90% of them, however I partnered with Palmetto Solar and sell Palmetto – and though you dont know me from a ham sandwich…. I tell you- Palmetto is The Company.
    These are just words- but I am one of the 15% of the 100% of solar salespersons that are completely transparent and honest. Ive done my homework and seen may things in this industry, Ive been in the Residential- Renewable energy / Solar- sales game for almost 10 years and if I was able to put solar on my roof, Palmetto would be one of the few companies id use.
    Ive sold many cash systems- especially within the last 18 months- no customers have ever had an issue.
    remember man you signed a bunch of contracts remember- those are your recourse, if you really feel that uncomfortable. Palmetto would never put any customers in bed with a shady company.
    dude they recently just cut out my favorite financier” Slight Financial” just in case that bank fails in the future- to protect future customers from a – maybe
    Palmetto is on point.

    – James R

    Reply
  2. Thomas Yester says

    February 28, 2023 at 3:45 pm

    I am an unhappy Palmetto customer. They don’t have an in-house accounting department that will accept my money. Let me explain. I want to pay for my bill in 3 installments. The first payment is for basically all the paperwork. The charge was for $4509 which I paid by credit card to “bill.com”. There was no charge for using the credit card. The next installment was for the materials and labor. When I tried to pay with the credit card, they said there will be a charge of over $200. I said that I will pay by check, but they won’t accept the check. It had to be an ACH TRANSFER only. I don’t know anything about bill.com, but I don’t want to trust that they will keep my banking information safe. I am at a standstill.

    Reply
    • Rick says

      April 29, 2023 at 2:17 pm

      Thomas,

      I just went the cash route with Palmetto Solar and got a 14KW system, and I did all the research a man can do. Palmetto is on point.

      the 3 payment plan is what how all the cash options are made.
      30% down, then 60% then 10%

      the 1st payment you made was not for “paperwork” it was for 30% of the total system price.
      (most solar companies make you pay 50%)

      They tell you in the contract you signed at the beginning how the payments work, its in the HIC document.

      And bill.com well with just a little research you’ll find bill.com is legit and on point too
      they’re customers are companies they work with are big names….. TED from TEDTALKS , YMCA,
      BOYS AND girls club of AMERICA, BLOOMINGDALE SCHOOL OF MUSIC,BURGER KING, MERCARI, THUMBTACK, WAG ,AND EVEN QUICKEN ! They’re legit as they come lol.

      not sure why you jump to saying your an unhappy customer of PALMETTO before even doing little research, that’s not really fair man.

      Do you know how awesome my install came out? how much money Palmetto saved me? or how much lower there Quote was compared to the other 2 companies I got quotes from?

      Palmetto is great, all I know is they’ve been around for like 13 yrs and they passed my smell check and im very thorough.

      Reply
  3. Nick says

    July 28, 2022 at 1:54 pm

    As a solar sales rep the software we use is truly unique and makes the entire process very smooth!

    Reply

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