SMA’s VP of sales, Charles Ellis, sent the following email to customers on April 3 with an update on inverter production:
To responsibly meet health requirements, SMA has closed physical offices worldwide but all functions remain operational. We may be working remotely, but you can still count on us for your solar sales and service needs.
Inverter production remains operational and we currently see limited supply chain and distribution impacts. We are proactively adjusting our material supply and logistics strategy to ensure operations are at maximum output. Service and O&M commitments will still be upheld but using remote functionality whenever possible.
SMA personnel are available to support your service needs and can still be reached via email or phone. The company also has several resources available to assist with self-solve, remote service and technical education:
- The SMA America YouTube playlist provides on-demand resources like video Tech Tips.
- The SMA Service app can be downloaded with the Apple App Store or Google Play
- The SMA Solar Academy has added several webinars to its schedule. Webinars are free to join and some offer NABCEP continuing education credit.
While the global situation remains fluid and we cannot guarantee avoidance of any disruption, SMA is fully committed to serving the industry and our partners during this time while also acting in an ethical manner to minimize the spread of the disease. Any changes that impact supply, delivery, or service will be communicated quickly and transparently.
News item from SMA