Enphase Energy says its Enphase Upgrade Program is a way for solar installers to continue customer engagement at prescribed social distancing requirements through solar system upgrades.
The Enphase Upgrade Program is for warranty holders of legacy Enphase microinverters and represents the company’s continued commitment to quality and service. Participation in the Enphase Upgrade Program is entirely voluntary, and Enphase continues to stand by its warranties for existing products in the field by leveraging insights into its customer base through advanced digital technologies.
“The Enphase Upgrade Program was built on the bedrock of Enphase Enlighten, a world-class cloud-based platform that processes about four gigabytes of energy data daily, which we now leverage to automate direct outreach to Enphase system owners,” said Jayant Somani, VP of digital transformation at Enphase Energy. “The Upgrade Program is one of the first customer-facing initiatives for which Enphase has harnessed the power of its big data infrastructure, and it has become clear that this strategic resource is a key enabler through which Enphase can continue to deliver an outstanding customer experience.”
The Enphase Upgrade Program is a close collaboration between Enphase, homeowners and solar installers in North America. Homeowners with select legacy Enphase microinverters have several options to upgrade their solar systems with products from the Enphase IQ 7 family of microinverters, including basic microinverter replacement or a full module and inverter upgrade with Enphase Energized AC Modules. AC Module upgrade customers also have the option to add always-on capability with Enphase Encharge storage products.
“During the coronavirus stay-at-home order, the Enphase Upgrade Program went from being an interesting service opportunity to an absolute necessity,” said Michael Tanuvasa, owner at SolarTech Hawaii. “Our installation teams can keep ample social distance from homeowners during upgrade projects. It’s a win-win for everyone because customers get an upgraded system at an excellent price, and we get to keep our team employed and working during this difficult time.”
“Once shelter-in-place orders forced our sales team to work remotely, it became clear that the Enphase Upgrade Program offered a compelling opportunity to keep our solar business going,” said Thomas Armstead, owner at Renewable Energy Works. “Enphase sends us leads who have signed up for the upgrade program, and there is no need to sit at the proverbial kitchen table with them since they already have solar systems. We use email, phone calls and the Enphase Enlighten solar monitoring platform to help customers understand how the latest Enphase microinverters can breathe new life into their systems. Nobody enjoys this shelter-in-place situation, but we’re grateful to have a way to stay productive.”
“We first announced the Enphase Upgrade Program in November 2018, and I am delighted to see the effort continue to add value to homeowners and solar installers,” said Dave Ranhoff, chief commercial officer at Enphase Energy. “Since its inception, the Upgrade Program’s cumulative average Net Promoter Score (NPS) has increased, and the number of opt-ins has exceeded internal targets. Enphase extends its gratitude to all the solar installers who continue to be outstanding partners in providing great service to homeowners, and we are proud of the ingenuity and persistence they are putting forward during the disruption caused by the coronavirus.”
News item from Enphase Energy