Fronius Solar Online Support (Fronius SOS) is an interactive platform that assists solar installers in identifying state codes1 and troubleshooting any issues in the field without having to call Fronius Technical Support. The application also aids the installer in the repair or replacement of an inverter or its components. The installer can effortlessly launch the applicable process on-site using a laptop, tablet or smartphone.
Upon entering a valid serial number for the device in question, the installer is provided with specific information, such as the current status of the warranty. Whether the product is still under warranty or not is ascertained instantly. With a single click the components to be replaced or the replacement/repair of the entire device are selected from the available service options, after which the installer simply submits the replacement order there and then. The advantages here are quick order processing times and lower costs.
“It is important to us as a company to always be there for our customers. Fronius Solar Online Support is a great tool for on-site support and allows us to take customer satisfaction to the next level,” says Tristan Kreager, director of solar energy at Fronius USA, the largest subsidiary of Fronius International. “We will continue to lead the way by having the best technical support in the industry, but we feel this additional tool for 24/7 service sets us apart from other providers.”
Thanks to Fronius Solar Online Support Fronius can be reached 24 hours a day, seven days a week. There are no waiting times from having to call a hotline and orders are processed automatically. A cost estimate for any repair work needed can be ordered online. In certain cases, the customer number2 may be needed to enable this unique feature.
Fronius Solar Online Support, which can be accessed at sos.fronius.com, provides the installer with an additional method of contacting Fronius. The technical support hotline remains available as usual and can be reached Monday through Friday, 8:00 AM CST to 7:00 PM CST by call 1-877-FRONIUS.
1 Error display in numerical format on the inverter display.
2 Valid Fronius Account Number
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Michael ODIBELI says
My question: Is Fronius Primo compatible with any other Battery inverter apart from Victron.
Scenario: I have an Instal of 18 Canadian Solar 375w mono Panels and I have a BYD Pro 13.8kw Battery Bank.
The Original plan was to instal a Fronius Primo 6.0kw Solar Inverter and a Victron Quattro 5.0kw Battery Inverter.
While reviewing the technical specs with the Client, he suddenly decides to discontinue with Victron simply beecause it was rather heavy for his wall and it is a Transformer-based Inverter which he claims, tends to be noisy.
I need assistance in terms of what other battery inverter to use which:
= Is Transformerless
= Compatible with Fronius Primo
+ compatible with BYD Lithium ion Phosphate Pro Box 13.8kw
I am open to ideas
Kelly Pickerel says
It’s my understanding that the Fronius inverter should be compatible with any other battery inverter. Please reach out to Fronius directly for verification.
Michael ODIBELI says
Thanks. I checked and SMA is compatible with the BYD Pro Box Battery. So I am off to SMA to find out if any of their single phase Battery inverters will work with Fronius Primo.
Mike Henderson says
PV array would be 10kw
Mike Henderson says
connecting a Fronius Galvo 2.5-1 to a larger than the max…..allowed?
it would be breaker current limited eg. 15 amp. dc breaker off a main DC Distribution box
does the 2.5 have a current limiting input